DGCS HR & PAYROLL

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Posted Position Title 

Technical Advisor

Role Summary/Purpose 

This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing and overhauls are completed in a timely manner and to the agreed Maintenance Instructions (MI’s). Ensures remanufacturing is completed in accordance with Wabtec requirements and to the latest revisions of Wabtec MI’s. Provide trouble shooting advice to NL technicians. Work closely with Reliability Engineers to improve key locomotive performance KPI’s. Ensures material is provided by the Wabtec Stores team ‘Just in Time’ (JIT) for all maintenance opportunities. Works closely with the other TA’s, material team and Service Leader to ensure all locomotives that depart NL maintenance shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with NL Team to improve reliability / productivity. Work with integrity and uphold Wabtec Beliefs

Main Duties:

Reporting directly to the Lead Technical Advisor this role will;

  • Responding to NL requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;
  • Providing training and assistance to customer on product maintenance, troubleshooting and repair; 
  • Track product performance metrics and issue recommendations for continuous improvement;
  • Coordinating implementation of field modifications and monitor effectiveness; 
  • Performing joint investigation of failed components with the customer for warranty administration;
  • Interaction with Wabtec teams worldwide on issues, product development and training
  • Wabtec Internal reporting and team duties
  • Ensure timely resolution of customer issues and customer satisfaction
  • Report and communicate project updates
  • Reporting on performance criteria and customer monthly meeting
  • Develop a deep understanding of the customer’s business to identify opportunities for account growth
  • Day-to-Day ERP Transactions to ensure timely material transactions
  • Monitor Fleet performance and communicate trends to parts ordering and lead min max levels
  • Achieve internal level 1 certification training within 18 months
  • Operate safely and under site isolation processes

Qualifications and Experience:

  • Minimum of 5 years’ experience working within the Rail Industry preferably on Wabtec locomotives
  • Recent experience maintaining and troubleshooting FDL locomotives
  • Ability to manage effectively several projects simultaneously in a dynamic and face paced environment
  • Demonstrated ability to analyze and resolve problems with customer focus
  • Strong customer service mindset
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Own technical decisions on site in regarding to product performance

HOW TO APPLY

Eligible candidates are invited to send their CV, cover letter, photocopy of diplomas and work certificates to [email protected] or to dgcspayroll.com/offres-emplois by 10/06/2021 at 4:00 p.m.

Only candidates whose files have been selected will be contacted.

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